Privacy Policy

Last updated: May 2026
Operated by: NexCore Labs Ltd, CRN: 17204527, England & Wales
Contact: support@ugoingviral.com

1. Introduction

UgoingViral is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information.

2. Data We Collect

• Account data: name, email, encrypted password
• Social media OAuth tokens for Instagram, TikTok, YouTube, X, Facebook
• Content you create or upload
• Usage data and analytics
• Payment data processed by Stripe

3. How We Use Your Data

• Provide social media automation services
• Post content to your connected accounts on your behalf
• Process payments and manage subscriptions
• Send transactional emails
• Improve our platform

4. Legal Basis (GDPR)

We process data under contract (to deliver services), legitimate interests (security, fraud prevention), consent (marketing), and legal obligation (tax records).

5. Google API Data

Our use of data obtained via Google APIs complies with the Google API Services User Data Policy, including Limited Use requirements. We only use Google user data to provide YouTube posting features you explicitly request.

6. Data Sharing

We share data only with: Stripe (payments), SendGrid (email), OpenAI/Anthropic (AI generation, no personal data), Hetzner (EU hosting). We never sell your data.

7. Data Retention

Data deleted within 30 days of account deletion. Billing records retained 7 years. Social media tokens revoked immediately.

8. Your Rights (GDPR)

You have the right to access, rectify, erase, port, object to, and restrict processing of your data. Email: support@ugoingviral.com

9. Security

We use HTTPS/TLS encryption, encrypted token storage, and regular security audits.

10. Contact

Email: support@ugoingviral.com
NexCore Labs Ltd, CRN: 17204527, England & Wales
Complaints: ICO at ico.org.uk